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AI Agents Knock. Retailers Decide How Wide to Open the Door. | PYMNTS.com

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AI agents face website blocks as new protocol aims to standardize business access

Personal AI agents designed to shop, book flights, and make reservations are encountering anti-bot defenses and deliberate blocks from websites, prompting development of a new Personal Agent Protocol to define how consumer agents interact with businesses. Retailers are taking varied approaches, with Amazon blocking outside agents while QVC allows purchase completion.

Oct 5, 2026·5 sourcesBusiness & enterprise AIAI agentsAI RegulationAI tools & productsAI standards, audits & compliance
AI agents face website blocks as new protocol aims to standardize business access
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