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Aug 6, 2026

Omilia Raises $67M Series B to Scale AI-Powered Customer Support Platform

AI customer service startup Omilia secured $67 million in Series B funding led by Expedition Growth Capital to expand its voice-first customer experience platform globally. The funding comes amid a wave of AI adoption in customer support, with competitors like Sierra, Decagon, and Parloa also raising capital, though customer satisfaction concerns persist.

Aug 6, 2026·8 sources
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Top claims

  • ▪Omilia CEO Dimitris Vassos stated that deploying large language models is unnecessary for basic customer queries, such as checking account balances.
  • ▪Customer experience writer Nir Bashan argued that over-reliance on AI customer service agents and automated emails leads to customer frustration and account cancellations.
  • ▪Klaviyo agreed to acquire the AI customer support startup Agency for an undisclosed sum and hired its founder Elias Torres as Chief Product Officer.

Topics

Voice AIAI tools & productsAI startupsAI assistants & chatbotsVenture capital

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