OpenAI narrows gap with Anthropic among US business customers as enterprise AI market shows volatility
New data from corporate spending platform Ramp shows OpenAI gaining ground on Anthropic among US businesses paying for AI services, after Anthropic quadrupled its market share to over 34% in the past year. The shifting preferences highlight concerns about customer loyalty in the enterprise AI market, while Anthropic separately plans to give enterprise customers greater control over their data retention policies.