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Jul 22, 2026

Uber cuts 10% of customer service jobs, cites AI adoption

Uber eliminated 10% of customer service positions as part of efforts to 'simplify operations' and 'embrace AI,' while also requiring remote workers to return to offices.

Jul 22, 2026·3 sources

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Top claims

▪Relocated employees will be required to work in the office three days a week
▪An Uber spokesperson said the changes aim to simplify operations and strengthen in-person collaboration
▪Uber CEO Dara Khosrowshahi has said the company is slowing down hiring as it invests more in AI

Subtopics

AI assistants & chatbots1 AI labor & economic disruption1 Corporate restructuring1 Future of work1

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