eSanjeevani crosses 500 million teleconsultations with women comprising 57% of users

India's national telemedicine service, eSanjeevani, has crossed the milestone of 500 million teleconsultations, driven by strong adoption among women, who account for 57.14% of users, and citizens aged 46 and older, who make up 40.15%. The platform supports over 1.42 lakh Ayushman Arogya Mandir spokes and is expanding into specialist consultations at premier institutions like AIIMS Jodhpur, Jammu, and Patna, alongside integrating AI-powered clinical decision support.

Consultation milestones and daily usage

• ▪India's National Telemedicine Service, eSanjeevani, crossed the milestone of 500 million teleconsultations on September 15, 2026, recording a cumulative 50,00,92,730 consultations across all 36 states and Union Territories.
• ▪The highest single-day utilization of the eSanjeevani platform reached 6,30,315 consultations.
• ▪The Indian Union Ministry of Health and Family Welfare announced on October 6, 2026, that the eSanjeevani platform is facilitating approximately 2.5 lakh to 3 lakh consultations daily.

Participation of women users

• ▪The Indian government stated that the significant participation of women underscores the potential of telemedicine to make healthcare more convenient and accessible while complementing the public health system.
• ▪Women account for 57.14 percent of the total online medical consultations availed through the eSanjeevani platform.

Integration of advanced systems

• ▪The Indian Ministry of Health and Family Welfare integrated an Artificial Intelligence-powered Clinical Decision Support System into eSanjeevani to assist healthcare providers during consultations.
• ▪The eSanjeevani platform has been integrated with the Emergency Response Support System to facilitate coordinated access to remote medical expertise during emergencies.

Expansion of specialist teleconsultations

• ▪The Indian Ministry of Health and Family Welfare rolled out patient-to-doctor teleconsultation services for select specialties at AIIMS Jodhpur, AIIMS Jammu, and AIIMS Patna.
• ▪The Indian government plans to progressively expand specialist outpatient department consultations through eSanjeevani to other premier government medical institutions.

Platform infrastructure and growth

• ▪The eSanjeevani platform supports more than 1.42 lakh Ayushman Arogya Mandir spokes, 19,473 medical hubs, and 901 online outpatient departments, with 2,41,923 registered healthcare providers.
• ▪The eSanjeevani platform gained significance during the peak of the Covid pandemic when physical movement was restricted.

User demographics and reach

• ▪The Indian health ministry stated on October 6, 2026, that eSanjeevani's utilization pattern highlights its growing relevance for populations facing travel or logistical challenges.
• ▪Citizens aged 46 years and above availed 40.15 percent of eSanjeevani platform consultations, and senior citizens aged 60 years and above accounted for 16.25 percent.

Debatable claims

• ▪India should prioritize physical healthcare infrastructure over digital telemedicine platforms
• ▪Specialist medical consultations are best delivered through in-person visits rather than telemedicine
• ▪Telemedicine is more effective at overcoming gender barriers to healthcare than physical clinics
• ▪The rapid expansion of eSanjeevani compromises the quality of primary healthcare