Ledger asks resellers to halt sales in seven Asian markets amid tampering probe

On October 13, 2026, hardware wallet maker Ledger asked resellers across seven Asian markets—Indonesia, Singapore, Thailand, the Philippines, Vietnam, Malaysia, and Hong Kong—to halt sales and pull devices from shelves amid an investigation into hardware tampering. The probe became public on October 9 following reports of stolen cryptocurrency linked to reseller CryptoBilis. Ledger stated confirmed incidents remain contained to Southeast Asia and its direct sales channels remain secure.

Suspension of wallet sales in Asia

• ▪Ledger's request to halt hardware wallet sales across seven Asian markets expands on its earlier directive ordering reseller CryptoBilis to stop sales and shipments
• ▪Ledger requested distributors and sellers in Hong Kong and six Southeast Asian nations—Indonesia, Singapore, Thailand, the Philippines, Vietnam, and Malaysia—to suspend sales and remove its hardware wallets from shelves on October 13, 2026

Investigation into hardware wallet tampering

• ▪Ledger is conducting an ongoing investigation to identify who tampered with its hardware wallets and where in the distribution chain this physical tampering occurred
• ▪Ledger's investigation into tampered devices became public on October 9, 2026, after reports surfaced of stolen cryptocurrency linked to hardware wallets purchased through reseller CryptoBilis

Findings on extent of device tampering

• ▪Ledger confirmed on October 13, 2026, that all verified device tampering incidents remain contained exclusively to Southeast Asia
• ▪Ledger stated on October 13, 2026, that it has found no indication of compromise within its direct sales channels, internal infrastructure, services, or systems
• ▪Ledger reported on October 13, 2026, that it has not verified any cryptocurrency asset drain connected to a device bought outside of Southeast Asia

Debatable claims

• ▪Confining sales suspensions to Asia is insufficient to address hardware wallet supply chain vulnerabilities
• ▪Ledger should replace third-party resellers with exclusive direct distribution
• ▪Hardware wallet makers bear primary responsibility for supply chain security across third-party resellers