Omilia Raises $67M Series B to Scale AI-Powered Customer Support Platform

Aug 6, 2026

Voice-first AI vendor Omilia secured $67 million in a Series B funding round led by Expedition Growth Capital. The capital will support global expansion, including opening Omilia's first U.S. office in late 2026. Omilia has grown its annual recurring revenue tenfold to over $60 million since its Series A. The company's proprietary technology powers major deployments, including handling over 1 million daily calls for a Tier 1 U.S. bank and automated ordering at 1,000-plus Taco Bell locations.

Omilia Series B funding round

▪Omilia plans to use the Series B capital to support global expansion, particularly in North America, including opening its first U.S. office in the second half of 2026.
▪Omilia plans to expand its workforce from approximately 500 employees to about 600 by the end of 2026.
▪Omilia appointed Nick Delis as Chief Revenue Officer, Ryan Kam as Chief Marketing Officer, Armando Trivellato as EVP Growth for Latin America and Iberia, and Dave Ogden as VP of Revenue Operations.
▪Omilia announced on August 6, 2026, that it secured $67 million in a Series B funding round led by Expedition Growth Capital.

Enterprise voice AI platform strategy

▪Omilia launched Lexis, a generative text-to-speech model native to its Cloud Platform featuring sub-45ms latency across more than 25 locales and a full compliance stack.
▪Omilia develops proprietary voice AI technology to automate customer interactions directly rather than relying on third-party large language models.
▪Omilia CEO Dimitris Vassos stated that deploying large language models is unnecessary for basic customer queries, such as checking account balances.

Customer support AI market dynamics

▪Klaviyo agreed to acquire the AI customer support startup Agency for an undisclosed sum and hired its founder Elias Torres as Chief Product Officer.
▪The enterprise conversational AI market is projected to grow 192% from $17.05 billion in 2025 to $49.8 billion by 2031.
▪Berlin-based startup telli raised $15 million in seed funding led by redalpine to expand its multi-channel enterprise AI customer agent platform.

Annual recurring revenue growth

▪Omilia increased its live annual recurring revenue more than tenfold since its Series A round to exceed $60 million.
▪Omilia achieved its tenfold revenue growth to over $60 million without raising additional equity capital between its Series A and Series B rounds.

Major enterprise client deployments

▪Omilia's voice AI platform is deployed at a Tier 1 U.S. bank where it processes more than 1 million customer calls per day.
▪Omilia's platform is deployed at a multinational insurance company where it supports an agent-assist program handling over 600,000 interactions daily.
▪Omilia's voice AI technology supports drive-thru ordering across more than 1,000 Taco Bell locations in 38 U.S. states.

AI customer service quality concerns

▪A reported ordering system error at Taco Bell in 2025 allegedly allowed a customer to order 18,000 cups of water, though Omilia CEO Dimitris Vassos denied the incident occurred.
▪Customer experience writer Nir Bashan argued that over-reliance on AI customer service agents and automated emails leads to customer frustration and account cancellations.